VOXIBOT, THE VIRTUAL TELEPHONE AGENT
The missions of the conversational virtual telephone agent for customer relations
Opt for an open, multi-technology, callbot, multi-vendor solution hosted near you.
Interact with it using your natural language voice to improve the quality of your customer service.
Increase your availability and the quality of the phone channel.
Reduce your costs.
who takes care of your calls
Telephone service and call routing
• Immediately handle all your customer or prospect calls
• Identify the caller and greet them with a personalised message
• Qualify their request
• Answer common questions (address, time, etc.)
• Transfer to the appropriate person
• Take messages and make appointments
• Inform by email, SMS or calls
in your call centre
Call Contact Centre
• Eliminate queues
• Identify calls and qualify incoming calls
• Enable simple tasks to be processed automatically
• Relieve customer teams of invaluable recurring requests (delivery information, schedules, etc.)
• Transfer to an advisor based on their specific competence
• Manage call overflows
your call campaigns
File Qualification and Telephone Prospecting
• Handle a large volume of leads in a reduced time frame
• Handle questions/answers automatically
• Make and receive calls and send SMS / emails
• Collect responses in real time and transmit data to customer CRM
• Reduce the cost of treatment
Try the experience directly by calling our virtual agent demonstrator Voxibot
and ask them what they can do !